In order to initiate a refund, please, contact our customer care service at https://shootingstarpest.com/pages/contact-us.

You must email us a picture showing the problem/defect after submitting the return/exchange request.   

Basic provisions

     30-day money-back guarantee for any reason.

We provide a 30 days money-back guarantee; for 30 days after the date of purchase, return your undamaged Shootingstar product and receive a full refund for ANY reason.

      Reminder: Be sure to use your product as directed. Improper usage can lead to damaging the product and all warranties becoming void.

Terms of use

• Our returns and exchange service is limited to all purchases made from us. If you purchased through a different retailer, please contact them directly.

 (Unauthorized reselling of Shootingstar products is prohibited.)

• If returning an item, please ship it back within 15 days after you receive approval. Further delay may void your return.